Getting your foot in the door
Sovereign Health makes the admissions process as easy as possible for patients and their families. If you are beginning the admissions process at Sovereign Health, be assured that you will receive high-quality service and care provided by our expert clinical staff. Sovereign Health tries to make the admissions process as easy as possible for patients and families. A Family Welcome Packet with information about our treatment programs and services and relevant contacts will be provided to all families prior to admission so that they know what to expect while their loved one is in treatment. There are various services Sovereign Health provides patients to help deal with insurance companies and court services for those who have been convicted with a crime.
Sovereign Health offers behavioral health treatment for substance abuse, mental health and co-occurring disorders. Our licensed health care professionals and expert staff provide patients with cutting-edge treatments and interventions, individualized programs and a full continuum of therapeutic care.
Naturally, patients and their families considering their treatment options will have questions and concerns regarding the admissions and treatment process. The following information addresses some of the questions and concerns patients and families may have.
Family Welcome Packet
Sovereign Health understands that family members will worry about a loved one’s progress and care during their stay with us. In order to relieve some of that anxiety, Sovereign will provide you with a Family Welcome Packet full of essential information. The Family Welcome Packet carries all the information that will be required for yourself and your family alongside all the relevant contacts. Read through the information prior to admission and note that handy phone numbers are included.
The pre-admissions assessment is completed by one of our trained admissions representatives via phone or in-person. As part of the pre-admissions assessment, patients are asked to provide adequate information about the background, symptoms and behavior of the condition so that the clinical team is able to place each patient in the proper treatment program.
After the pre-admissions assessment, the answers provided by the patient are reviewed and the next step will be to set an admit date for the patient to start treatment. When the patient arrives at Sovereign Health’s facility, he or she is welcomed by one of Sovereign Health’s supportive intake members who reviews the treatment process and provides the patient with the basic rules, policies and procedures.
The patient will be thoroughly assessed during admissions so that the treatment team can determine the primary issues and how treatment can best be provided. Patients first entering treatment receive a comprehensive medical and psychological evaluation by their treatment team to determine the presence of any underlying or co-occurring medical or psychiatric conditions. Treatment specialists utilize the information drawn from these assessments to determine the most appropriate treatment program (i.e., substance abuse, mental health or co-occurring disorders) for each patient.
During the intake process, the following financial documents will be required:
- Government-issued photo identification (e.g., driver’s license, passport, etc.)
- Insurance card
- Credit card authorization form
Other documents required as part of the Financial Admission Packet must be signed by the insurance subscriber in the presence of a Notary Public and include:
- Power of Attorney
- Coordination of Benefits
- Insurance Financial Agreement
- Assignment of Benefits
Patients are asked to sign consent forms for release of information to authorized family members and other parties involved in their treatment. If the patient provides written consent to talk with family members, the intake team will call the family members listed on the consent form to advise them that their loved one has arrived at Sovereign Health safely.
Many people become frustrated by dealing with insurance companies and the accompanying paperwork. Sovereign Health accepts most private insurance plans as payment for services so our treatments stay affordable for our patients.
If a patient has been convicted of a crime related to substance abuse and/or mental health, it may be beneficial to seek behavioral health treatment prior to sentencing. If the crime is related to substance abuse or dependence, the court may recommend that the patient receives court-ordered drug treatment or a court-ordered mental health evaluation. In some cases, there are alternative sentencing programs that are offered at the discretion of the judge in lieu of jail time. Sovereign Health offers various court services to patients and provides documentation for the court, mental health evaluations and drug testing.
If you would like more information about the admissions process or Sovereign Health’s behavioral treatment programs for substance abuse, mental health or co-occurring disorders, please call us at 866-754-3385 to speak with a member of our admissions team.